Questions and answers
We'll be happy to answer any additional question you may have.
Can I upgrade my current plan?
If you decide to upgrade your plan before it expires, you can either pay the difference or recalculate the paid period in proportion to the cost of the new plan.
Can I downgrade my current plan?
Yes, our Sales team can assist you with recalculation of the paid term, in proportion to the cost of a lower-tier plan.
What payment methods are available?
Depending on the company's country of registration, we accept payment by Visa/MasterCard/Amex bank cards and SWIFT/SEPA bank transfers.
Do I need to pay VAT or my local tax?
The price does not include VAT. Plan purchases may be subject to mandatory VAT, depending on the tax rules of your country of incorporation. If you are not sure about this, please contact support or your tax advisor.
Do I need to buy a billing plan?
For the use on a website, mobile applications and CMS extensions it's the purchase of a plan is not mandatory, only payment processing fees are applicable. The billing plan is mandatory if you accept payments within a CRM environment.
Are discounts available?
If you choose to make an advanced payment for a year, you will be automatically offered a 15% discount. We provide discounts to companies with a large turnover as well as to non-profit organizations.